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F.A.Q (Frequently Asked Questions)

AutelStore Shipment & Track

Do you ship to PO Boxes? How to Track My Order? Does The Shipping Cost I Pay Including Tax? How can i change shipping address after placing the order? How long time I can receive my order?

Customs Clearance

Do you charge sales tax? Customs Clearance and Import Duty

Payment

What Kind of Payment Methods I Can Use?

About my account

Return & Warranty at AutelStore.co.uk

How much will my refund be? When will I get my RMA number? How Should I Ship Back My Return? How Do I Return the Package I Do Not Want or Damaged? Refund Policy Return Policy
Submit a question

How Do I Return the Package I Do Not Want or Damaged?


We have a 30 day return policy. All packages must be returned within 30 days of delivery with a valid RMA number. We do not accept any returns after 30 days, no exceptions. To obtain an RMA number, you must submit a support ticket from tickets center above within 30 days of ordering your product and we will email you an RMA (return merchandise authorization) number with instructions. Returns can't be accepted without an RMA Number.

IMPORTANT: Please be aware that you might receive multiple RMA numbers if you are returning multiple products. It is very important to return items to their correct return location with the correct RMA#. If products are returned to an incorrect location, credit will not be issued or significantly delayed.