Solved: Autel Maxisys Pro VCI Update Failed After Renewal
Stuck with an "Update Failed" error on your Autel Maxisys Pro after renewal? Our step-by-step guide shows you how to fix the VCI upgrade failure. Learn to reinstall PC Suite, modify the version number, and successfully update your scanner to get back to diagnosing vehicles.
Issue Description: After renewing the Autel Maxisys Pro 1-Year Update Service, the device still could not diagnose a 2014 GMC Yukon. The scanner displayed an error prompting a VCI upgrade: "Update failed. Please unplug the USB and try again."
Please make sure the VCI is ON and connected to device via one of the following ways:
- USB cable(available for upgrading FWD, FWB, OS, FW firmware, it is recommended).
- Bluetooth(only for upgrading FW firmware), you need to use USB to upgrade when the Bluetooth upgrade fails.
How can this issue be resolved? Read on for the solution.
Solution
- Uninstall & Reinstall PC Suite:
Begin by uninstalling the current PC Suite from your computer. Then, download and install the latest version using the link below:
https://mega.nz/file/11FEzbQB#S2UbF1w8bWB5O6zV-4YmEn7TdwexrDWAdZIGf7DpCAU
Size: 41.7MB
- Modify the PC Suite Version Number:
After installing version V1.27 of the PC Suite, navigate to the following directory on your computer:
Open the Version.txt file and change the version number from 1.27 to 1.99.
- Perform the VCI Upgrade:
Connect your VCI to the updated PC Suite and proceed with the upgrade.
Acknowledgments
Special thanks to AutelShop.DE for providing the solution and technical support.
Get a discount on your Autel Software Subscription(TCP) here.
